Shipping policy

Effective Date: May 3, 2026

Thank you for visiting and shopping at Delvymart, operated by Kuanki Enterprise Limited. We are dedicated to delivering high-quality products from our global sourcing partners, including Teemdrop, directly to your doorstep in Canada.

Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.

  • Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email at info@delvymart.com.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Because we utilize dropshipping models to provide a wider variety of products, delivery times may vary based on the supplier's location.

  • Standard Shipping (Canada): Estimated 7–15 business days.

  • Expedited Shipping: Estimated 5–10 business days (where available).

Note: Delivery delays can occasionally occur due to customs processing or carrier volume.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).

  • The tracking number will be active within 24 hours.

  • You can track your package directly through our website or the carrier's portal.

4. Customs, Duties, and Taxes

Delvymart is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • As we are a registered Canadian corporation (BIN: 1001469899), GST/HST will be applied at checkout as required by law.

5. Damages

Delvymart is liable for any products damaged or lost during shipping.

  • If you received your order damaged, please contact our support team at 647-865-5377 or info@delvymart.com between 8 AM and 8 PM.

  • Please save all packaging materials and damaged goods before filing a claim, and include photos of the damage in your communication.

6. Delivery Area

Currently, we primarily serve customers within Canada. We source products to ensure the best possible rates and delivery speeds for our Canadian audience.

7. Contact Us

If you have any questions about the status of your shipment, our team is ready to help:

  • Company Name: Kuanki Enterprise Limited

  • Trade Name: Delvymart

  • Principal Place of Business: 15 Midnightsun Trail, Brampton, Ontario, L6R3K7, Canada

  • Phone: 647-865-5377

  • Email: info@delvymart.com

  • Support Hours: 8 AM to 8 PM