Refund & Return Policy

Effective Date: May 3, 2026

At Delvymart, operated by Kuanki Enterprise Limited, we want you to be completely satisfied with your purchase. As we source high-quality products from platforms like Teemdrop, we have established the following policy to ensure a fair and transparent experience for our Canadian customers.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it.
  • The item must be unworn or unused, with tags, and in its original packaging.
  • You will also need the receipt or proof of purchase.

2. How to Start a Return

To start a return, you can contact us at info@delvymart.com.

  • If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.
  • Our support team is available to assist you between 8 AM and 8 PM.

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.

  • We will evaluate the issue and make it right.
  • For damaged goods, please include clear photos of the item and the packaging in your email to info@delvymart.com.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at info@delvymart.com.

7. Contact Information

For all refund and return inquiries, please reach out to our registered business office:

  • Business Name: Delvymart
  • Legal Entity: Kuanki Enterprise Limited
  • Address: 15 Midnightsun Trail, Brampton, Ontario, L6R3K7, Canada
  • Phone: 647-865-5377
  • Email: info@delvymart.com
  • Support Hours: 8 AM to 8 PM